Frequently Asked Questions
Everything you need to know about your EL&N experience.
Do you offer international shipping for your coffee and merchandise?
Yes, we ship our retail range, including coffee beans, capsules, and branded merchandise, to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
Are your café products suitable for vegans or those with gluten intolerances?
We pride ourselves on inclusivity. Our menu and online shop feature a wide variety of vegan and gluten-free options. Please check the specific product descriptions or allergen filters on our shop page for detailed information.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on perishable food items or opened coffee products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
How can I track my EL&N order?
Once your order has been dispatched, you will receive an email notification containing a tracking link and a unique tracking number so you can follow your parcel's journey to your door.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal for a seamless checkout experience.
How do I book a table at one of your café locations?
While we do accept walk-ins, we recommend booking via the 'Locations' section of our website to ensure you have a spot at your preferred time, especially during peak weekend hours.