Returns & Exchanges

At EL&N, we strive for excellence in every treat; however, due to the perishable nature of our food products, we can only offer returns or replacements for items that are damaged or incorrect upon delivery. Please contact our guest services team within 24 hours of receipt to initiate a claim.

Return Process

• 1.
  Report the Issue

  Email our customer support team with your order number and clear photographs of the damaged or incorrect food items within 24 hours of delivery.

• 2.
  Verification Process

  Our quality assurance team will review your request and photos to ensure the claim meets our safety and hygiene return standards.

• 3.
  Resolution Confirmation

  Once approved, you will receive an email confirming whether a replacement order will be dispatched or a refund will be processed to your original payment method.

• 4.
  Refund Processing

  Approved refunds are processed within 5-7 business days, depending on your financial institution's policies.